Browse by category
Getting started
Set up your workspace, invite teammates, and connect channels.
36 articles
Account & billing
Plans, invoices, payment methods, refunds, and seat management.
3 articles
Integrations
Connect Slack, Salesforce, Linear, Stripe, Notion, and more.
13 articles
API reference
Endpoints, webhooks, rate limits, and SDKs.
7 articles
Migrations
Import your conversations, contacts and help articles from Zendesk, Intercom, Front, or Help Scout.
1 article
Troubleshooting
Common errors, diagnostics, and fixes.
3 articles
Security & privacy
SOC 2, GDPR, data residency, retention, and audit logs.
3 articles
Popular articles
66 articlesWhat is ThreadHive? A 3-minute tour
The inbox, the AI chatbot, and your help center — how the three pieces fit together and where to find everything.
1 min read · 10 views
Secure your account with two-factor authentication
Protect your workspace with an authenticator app — setup takes two minutes.
1 min read · 4 views
Android SDK setup (Kotlin)
Add native ThreadHive chat to your Android app from Maven Central — configure, identify, present the Compose chat screen, and receive FCM push for agent replies.
1 min read · 4 views
Connecting your email channel
Connect your email provider so customer emails land in the ThreadHive inbox and your replies send from your own address.
1 min read · 4 views
Invite your team and manage roles
Add teammates, choose their role, and understand how seats work on your plan.
1 min read · 3 views
Understanding your reports
A tour of the ThreadHive Reports page — key metrics, every panel explained, and how to export your data as CSV, JSON, or PDF.
1 min read · 3 views
The inbox in depth — filters, saved views, and the composer
A deeper tour of the inbox — channel filters, saved views, sorting, the reply composer with macros and AI rephrasing, attachments, scheduled sends, tasks, and merging duplicate threads.
1 min read · 3 views
iOS SDK setup (Swift)
Add native ThreadHive chat to your iOS app with Swift Package Manager or CocoaPods — configure, identify, present the chat, and get push notifications for agent replies.
1 min read · 2 views
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