Browse by category
Getting started
Set up your workspace, invite teammates, and connect channels.
11 articles
Account & billing
Plans, invoices, payment methods, refunds, and seat management.
3 articles
API reference
Endpoints, webhooks, rate limits, and SDKs.
5 articles
Troubleshooting
Common errors, diagnostics, and fixes.
3 articles
Security & privacy
SOC 2, GDPR, data residency, retention, and audit logs.
2 articles
Popular articles
24 articlesWhat is ThreadHive? A 3-minute tour
The inbox, the AI chatbot, and your help center — how the three pieces fit together and where to find everything.
1 min read · 8 views
Invite your team and manage roles
Add teammates, choose their role, and understand how seats work on your plan.
1 min read · 3 views
Android SDK setup (Kotlin)
Add native ThreadHive chat to your Android app from Maven Central — configure, identify, present the Compose chat screen, and receive FCM push for agent replies.
1 min read · 2 views
Secure your account with two-factor authentication
Protect your workspace with an authenticator app — setup takes two minutes.
1 min read · 1 views
Connecting your email channel
Connect your email provider so customer emails land in the ThreadHive inbox and your replies send from your own address.
1 min read · 1 views
Teach the AI: adding your knowledge
The chatbot only answers from content you give it. Here's how to add articles and documents — and how to test what it knows.
1 min read · 0 views
Install the chat widget on your website
Add the ThreadHive messenger to any site with two lines of HTML — or via npm, WordPress, and Shopify.
1 min read · 0 views
iOS SDK setup (Swift)
Add native ThreadHive chat to your iOS app with Swift Package Manager or CocoaPods — configure, identify, present the chat, and get push notifications for agent replies.
1 min read · 0 views
Still need a hand?
Our support team is happy to help with anything you couldn't find here.